Connection Issues

# Check API key format
api_key = os.getenv('CONVERSIMPLE_API_KEY')
print(f"API Key: {api_key[:10]}...")  # Should start with cs_live or cs_test

# Check customer ID
customer_id = os.getenv('CONVERSIMPLE_CUSTOMER_ID')
print(f"Customer ID: {customer_id}")  # Should start with cust_

import aiohttp

async def test_connection():
    try:
        async with aiohttp.ClientSession() as session:
            async with session.get('https://app.conversimple.com/health') as response:
                print(f"Platform status: {response.status}")  # Should be 200
    except Exception as e:
        print(f"Connection error: {e}")

asyncio.run(test_connection())

# Correct URLs
production_url = "wss://app.conversimple.com/sdk/websocket"  # Production
dev_url = "ws://localhost:4000/sdk/websocket"  # Local development

# Verify your URL
agent = ConversimpleAgent(
    api_key=api_key,
    customer_id=customer_id,
    platform_url=production_url  # Check this is correct
)

class RobustAgent(ConversimpleAgent):
    async def start_with_retry(self, max_retries=3):
        """Start with automatic retry"""
        for attempt in range(max_retries):
            try:
                await self.start()
                print("✅ Connected successfully")
                return
            except Exception as e:
                if attempt < max_retries - 1:
                    wait_time = 2 ** attempt
                    print(f"Retry in {wait_time}s...")
                    await asyncio.sleep(wait_time)
                else:
                    raise

class MonitoredAgent(ConversimpleAgent):
    def __init__(self, **kwargs):
        super().__init__(**kwargs)
        self.connected = False

    async def start(self):
        """Track connection status"""
        await super().start()
        self.connected = True
        print("Connected to platform")

    def on_error(self, error_type, message, details):
        """Handle disconnection"""
        if error_type == "connection_error":
            self.connected = False
            print("Lost connection - will retry")

agent = ConversimpleAgent(
    api_key=api_key,
    customer_id=customer_id,
    connection_timeout=30  # Increase to 30 seconds
)

# Test DNS resolution
nslookup app.conversimple.com

# Test connectivity
ping app.conversimple.com

# Test WebSocket
curl -i -N -H "Connection: Upgrade" \
  -H "Upgrade: websocket" \
  https://app.conversimple.com/sdk/websocket

# Allow outbound WebSocket connections on port 443
sudo ufw allow out 443/tcp

# For corporate firewalls, ensure these are allowed:
# - Outbound HTTPS (443)
# - WebSocket protocol (wss://)