Use Cases

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Overview

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Customer Service & Support

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Automated Customer Support

• Answer frequently asked questions
• Look up order status and account information
• Process returns and refunds
• Escalate complex issues to human agents
• Operate 24/7 without breaks

@tool("Look up customer order")
def get_order_status(self, order_id: str) -> dict:
    return {"status": "shipped", "tracking": "ABC123"}

@tool("Process refund")
def process_refund(self, order_id: str, reason: str) -> dict:
    return {"refund_id": "REF456", "amount": 49.99}

• Reduce wait times from minutes to seconds
• Handle multiple conversations simultaneously
• Consistent service quality
• Lower operational costs

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Technical Support

• Troubleshoot common issues
• Guide users through setup processes
• Create support tickets
• Schedule technician visits

@tool("Run diagnostics")
def run_diagnostics(self, device_id: str) -> dict:
    return {"status": "warning", "issue": "Low memory"}

@tool("Schedule technician")
def schedule_visit(self, date: str, time: str) -> dict:
    return {"appointment_id": "APPT789", "technician": "John"}

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Booking & Reservations

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Restaurant Reservations

• Check availability in real-time
• Handle special requests
• Send confirmation emails
• Process cancellations and modifications

@tool("Check table availability")
def check_availability(self, date: str, time: str, party_size: int) -> dict:
    return {"available": True, "tables": ["Table 5", "Table 12"]}

@tool("Create reservation")
def book_table(self, date: str, time: str, name: str, party_size: int) -> dict:
    return {"reservation_id": "RES123", "confirmed": True}

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Appointment Scheduling

• View available time slots
• Book appointments
• Send reminders
• Handle rescheduling

• Healthcare (doctor appointments)
• Beauty & Wellness (salon bookings)
• Professional Services (consultations)
• Fitness (class reservations)

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E-Commerce & Sales

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Voice Shopping Assistant

• Product recommendations
• Add items to cart
• Check inventory and pricing
• Process orders
• Track shipments

@tool("Search products")
def search_products(self, query: str, category: str = None) -> dict:
    return {"products": [
        {"id": "P123", "name": "Wireless Headphones", "price": 79.99}
    ]}

@tool("Add to cart")
def add_to_cart(self, product_id: str, quantity: int) -> dict:
    return {"cart_id": "CART456", "total": 159.98}

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Lead Qualification

• Gather prospect information
• Assess needs and budget
• Schedule sales calls
• Send product information

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Healthcare & Wellness

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Patient Intake

• Collect medical history
• Schedule appointments
• Verify insurance information
• Answer common medical questions

@tool("Schedule appointment")
def book_appointment(self, date: str, time: str, reason: str) -> dict:
    return {"appointment_id": "APT789", "doctor": "Dr. Smith"}

@tool("Verify insurance")
def verify_insurance(self, policy_number: str) -> dict:
    return {"verified": True, "coverage": "active"}

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Medication Reminders

• Remind patients to take medications
• Answer questions about prescriptions
• Connect with pharmacies
• Log medication adherence

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Financial Services

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Banking Assistant

• Check account balances
• Transfer funds
• Pay bills
• Report fraud
• Find ATM locations

@tool("Get account balance")
def get_balance(self, account_id: str) -> dict:
    return {"balance": 5234.50, "currency": "USD"}

@tool("Transfer funds")
def transfer_money(self, from_account: str, to_account: str, amount: float) -> dict:
    return {"transaction_id": "TXN123", "status": "completed"}

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Insurance Quotes

• Gather customer information
• Calculate premiums
• Explain coverage options
• Process applications

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Education & Training

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Virtual Tutor

• Answer student questions
• Provide explanations
• Recommend learning resources
• Track progress

@tool("Explain concept")
def explain_concept(self, topic: str, difficulty: str) -> dict:
    return {"explanation": "...", "examples": [...]}

@tool("Get practice problems")
def get_exercises(self, topic: str, count: int) -> dict:
    return {"problems": [...]}

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Language Learning

• Conversational practice
• Pronunciation feedback
• Grammar correction
• Vocabulary building

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Real Estate

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Property Information

• Search listings by criteria
• Schedule property viewings
• Answer questions about properties
• Provide neighborhood information

@tool("Search properties")
def search_listings(self, location: str, min_price: float, max_price: float) -> dict:
    return {"listings": [
        {"id": "P123", "address": "123 Main St", "price": 450000}
    ]}

@tool("Schedule viewing")
def book_viewing(self, property_id: str, date: str, time: str) -> dict:
    return {"viewing_id": "VIEW456", "agent": "Jane Doe"}

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Hospitality & Travel

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Hotel Concierge

• Room service orders
• Housekeeping requests
• Local recommendations
• Activity bookings

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Travel Planning

• Flight and hotel searches
• Itinerary planning
• Travel recommendations
• Booking confirmations

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Enterprise Use Cases

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Internal Help Desk

• IT support requests
• HR inquiries
• Facility requests
• Company policy questions

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Meeting Scheduler

• Check availability
• Find meeting rooms
• Send calendar invites
• Handle rescheduling

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Selecting Your Use Case

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Consider These Factors

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Starting Simple

1. Identify a repetitive task that consumes agent time
2. Define 3-5 core tools needed to complete the task
3. Build and test with a small user group
4. Iterate based on feedback and expand capabilities
5. Scale gradually as confidence grows

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Next Steps