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Choose who owns the conversation before choosing an audio transport. The ordinary website widget runs a ConverSimple agent. Existing Concierge Voice is different: it captures and transcribes speech, sends final utterances to your backend, and speaks the text your backend returns. It does not run a ConverSimple LLM or choose tools. The Python SDK is different again: it hosts customer-defined tools for a ConverSimple agent; it is not the browser voice SDK. If your workflow requires a live person to take over a phone call, review current limits before designing the experience. A flow handoff message is not a completed phone transfer.